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SerenityJewelss

Shipping Exchange & Returns Policy

RETURNS

At this time, we accept exchanges only. We do not accept returns. We are happy to give you an exchange within 7 days of purchase. Item must be in original package and in original condition.

We do not provide a pre-paid shipping label for returns. All shipping and handling cost are covered by the customer. If you are not satisfied with your order, please email us at [email protected] Our customer service team will respond within 48 hours.

 

SHIPPING
processing time is 3-4 business days.

Shipping takes 3-4 business days.

Pre-orders take 4-6 weeks 

Customs orders take 4-6 weeks 

All shipping excludes weekends and holidays.

 

Some orders may be delayed due to covid 19. 

Please check the product description because some items are shipped separately.

All orders will be shipped out within a timely manner and you should also receive your tracking information shortly after.
please be patient with us .